Refund Policy

Our refund policy ensures a hassle-free process within 30 days of receiving your item. To qualify for a return, the item must be in its original, unworn or unused condition, with tags, and in the original packaging. You must provide the receipt or proof of purchase to initiate a return. Please contact us at sales@aliyaexpressllc.com to initiate the return process.

Upon acceptance of your return, we will provide a return shipping label and detailed instructions on where and how to send the package. Please note that we do not accept items sent back without prior return requests.

If you encounter any damages or issues upon receiving your order, please inspect the items immediately and contact us promptly so we can assess the issue and rectify it.

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. For any concerns about specific items, please reach out to us.

For exchanges, please return the item following our return policy. Upon approval, make a separate purchase for the desired item.

If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days without justification. The item must be in its original condition, with tags, and in the original packaging. A receipt or proof of purchase is required.

Upon receiving and inspecting your return, we will notify you of the approval or denial of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since approval, please contact us at sales@aliyaexpressllc.com